Guideline needed a new job management app, we developed it and integrated it with a customer portal and back-end system. The result was a 500% rise in productivity helping everyone at Guideline better service their clients.
“The new Android mobile system not only fully met our needs but extended beyond our initial expectations.” – Lawrence Willsey, Guideline Lift Services
The Overview
Lifts are everywhere. From the Olympic Park to hospitals to hotels, they save us from walking up endless flights of stairs. So, when a lift breaks down it often needs to be fixed quickly. When the engineers at Guideline needed a new job management app, we developed it and integrated it with a customer portal and back-end system. The result was a 500% rise in productivity helping everyone at Guideline better service their clients.
The Challenge
Guideline, one of the UK’s leading independent lift companies needed to replace their field engineers’ mobile application. Used by 40+ lift engineers 365 days of the year, the software had become outdated and was having issues syncing back job management information to the central database. With over 3,000 lifts in service, minimising downtime and maintaining uninterrupted lift availability was at risk.
The Solution
We redeveloped the Microsoft.NET application for Google Android mobile devices, retaining all the usability and functionality engineers were used to, whilst significantly improving productivity through enhanced integration with the central database. Engineers can now synchronise job information quickly and reliably.
The new solution runs five times faster than the old system and has significantly improved engineer mobility and productivity, driving Guideline’s bottom line. The back-end database integration ensures helpdesk staff can better manage the deployment of engineers. The user experience for customers, and not only engineers was something highly important to our team and Guideline’s team in the development process. Fortunately, by improving the availability of real-time maintenance and repair updates, Guideline’s customers are now always informed through the new, integrated web portal.
