Quality and Security Statement

 

Our Commitment to Quality and Information Security Excellence 

At Ingentive Limited, we are dedicated to delivering exceptional quality and ensuring robust information security across all our services. We strive to consistently meet and exceed our clients’ expectations through continuous improvement, innovation, and strict adherence to international quality and security standards, including ISO 9001 and ISO 27001. 

Unified Policy Statement 

Ingentive Limited is committed to: 

  • Delivering exceptional quality by consistently meeting or exceeding client expectations. 
  • Protecting our information assets through proactive security measures and continuous improvement. 
  • Adhering to the principles of ISO 9001 for Quality Management and ISO 27001 for Information Security Management across all stages of our operations. 

Unified Objectives 

  • Timely Delivery: Ensure on-time delivery within agreed timelines, while maintaining the security and integrity of client information. 
  • Prompt Support: Respond to all issues within agreed Service Level Agreements (SLAs) while maintaining a strong focus on the confidentiality, integrity, and availability of information. 
  • Continuous Improvement: Implement at least three process improvements annually to enhance both the quality of services and the security of our information systems. 
  • Increase Employee Awareness: Raise awareness among employees about ISO 9001 and ISO 27001 standards, ensuring that quality and security remain at the forefront of our operations. 
  • Budget Adherence: Deliver projects within the original budget, ensuring that security measures are implemented without compromising financial performance. 
  • Enhance Incident Response: Improve the efficiency and effectiveness of our incident response team to swiftly manage security incidents while maintaining quality service delivery. 

Continual Improvement 

Ingentive Limited is committed to the continual improvement of both our Quality and Information Security Management Systems. Through regular audits, feedback mechanisms, and process assessments, we refine our services, ensuring ongoing alignment with client needs, industry standards, and evolving security threats. 

For more information about our unified policy and objectives, please contact us at: 

  • Phone: 0208 132 3255 

 

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